179 Reviews - overall rating 4.3 out of 5 










88% of reviewers would use this retailer again.




Excellent advice and service over the years

We have used the services of Garden Irrigation Supplies for many years and have always been very pleased with the advice and products supplied.




Extend existing irrigation system

Very reliable customer service. Used many times over the years. Excellent quality product.Website very straight forward to use.




Super helpful

I’ve got quite a few bits from these guys now and I can’t fault the products or the service. Excellent service, personally recommending suitable products, super helpful and fast delivery. I will certainly be back for the next project!




Spares for my garden irrigation system

Whole irrigation system for my garden bought from this source over the years. Equipment is excellent and service by Garden Irrigation Supplies also, despite current issue with lockdown and delayed deliveries. Website is clear and easy to use, and the instructions provided with kit are just the job.




John

Very easy site to see what is in their catalogue of irrigation fittings etc. Ordering the bits I wanted was simple and the price was very good The delivery was within a couple of days and I received exactly what I ordered. All in all this company were excellent in the way they advertised their products excellent in the cost and excellent in the delivery. What more could you want




Purchase replacement parts

Always great service from this family business Could improve the payment page as it was not clear what button to press to make the card payment




Online supply

Quick service and sound advice from the company



Very good

Very good




Great products

I have purchase all my irrigation system and parts and never had any issues with the products or service highly recommend.




Excellent service

I have been ordering automatic watering equipment from Garden Irrigation for about 12 years, since I first saw them at Gardeners` World live. They have always been very helpful, either in person or on the phone, and orders appear within two days of being sent. The few problems that have arisen with the system have been quickly sorted with a phone call to Steve, who has suggested a solution. My only problem lies with the website, which sometimes doesn`t designate the correct item to the basket, (1 INCH SWIVEL ELBOW 90 DEGREES FEMALE X FEMALE )and has also been occasionally inaccurate about items that are stocked. It is also difficult to navigate, and is not kept up to date.




Irrigation fittings

Excellent service First class product. Very easy to select and place order online.



No complaints here

Easy to use site, good selection of items plus quick delivery, have used before and I will do again .




First class all the way

Excellent product with first class service both before and after purchase. I spoke to steve for advice on the best system to meet our needs, he couldn`t have been more helpful. The system is easy to use and very adaptable. We are really happy and plan a further purchase to extend our irrigation system.
order GI102530
By An anonymous customer on 26/04/2019i placed and got confirmation of the order on 110-04-19 and still have not received my order i have emailed them 3 times and filled out website query but have had response. it looks like it is a fraudulent operation
Reply from retailer :
I appreciate your annoyance, however there was a message placed on our website letting all our customers know that our offices were closed from 4th April to 23rd April. We contacted you on our return leaving a message on your answer machine to let you know your products had been dispatch.




Great service
By An anonymous customer on 19/04/2019Very easy, painless process to get the supplies I needed. Efficient.



irrrigation

very prompt




Excellent products and easy to use.

I have used garden irrigation products and services for years now. I have always found them very helpful and reliable. The product is very easy to use and works extremely well. Thank you garden irrigation for taking the hassle out of watering especially when I’m on holiday.




spares for our watering system

good stocks good service




Fantastic service

I have used this supplier before and I will definately use again. Good quality products, good range of products, easy to use web site, brilliant delivery, very helpful owner.



Excellent service

Yet again excellent turn around of order




Spray head

Excellent service very good website




Irrigation Supplies

Once again I received promptly additional components for my irrigation system which have helped to sustain the system that has been working well for over 5 years. Thank you.




Garden Irrigation

Very helpful, and speedy delivery. High quality product




Very efficient
By Richard Yates on 21/06/2018I needed some extra bits and pieces for the dripper system I had used many years ago. Found what I wanted, ordered and received them the next day. Having set the system up, I needed more pipe; again dispatched very quickly.




good product & fast service

Website easy to navigate and order. Prompt service and good products. I wish the timer was less of a pain to set up but it functions very well.



Drip system for courtyard

Thank you for excellent service. Clear advice provided re what to buy and how to install - much appreciated. The system works - watering over 50 pots around a courtyard on a timer system. Took a full w/e to install. Very pleased. Thanks in particular for taking my multiple phone calls!




360 spray heads

good site good service




Excellent

I have dealt with this company for many years and have always found them most helpful and efficient. Their website is good.




Good service on difficult to find irrigation equipment

I have been a customer for more than 25 years. The range of equipment is extensive and and the knowledge to help buy what you really need is first class. the mail order service is fast and efficient.
Well done




First class service and products

Very helpful on the phone and willing to help with a design for a residential system. Order arrived on time. Product easy to install. Overall a pleasant experience.




Quick delivery

We found Garden Irrigation Supplies very quick and efficient with our online order. There was a slight problem with a missing item, but was rectified after a quick call to the company who sent it straight away. I thoroughly recommend this supplier.



Blooming Good

I have infrequent dealings but when I do need spares for my irrigation system they have what I need and get it to me quickly.




Easy to install

Garden Irrigation was recommended by a friend. I spoke to Steve who was very helpful and gave me good advice on what I needed to install a simple irrigation system. It was installed easily and quickly, just as the rain started! I am very pleased with it and would definitely recommend the Garden Irrigation Starter Kit.




Richards

Excellent little company. Go that extra mile to help. I recommend them without hesitation.




GL102106

Quality materials delivered promptly.




Great value and easy to install

Stephen helped me set up my garden irrigation system when I met him on his stand at a flower show. Since then, I have extended it a number of times and it has been running really well.



Well made products

A useful website and fast delivery of items. This is the only place I know of where we can buy the parts for our irrigation system.
It would be nice if the postage was a little less expensive and if there were discounts when you buy 10 or more small items.
But overall, we are very pleased with the service,




Garden Irrigation

I found the website very easy to find the produces I was looking for and I would recommend to anyone.




Sprinkler supplies

Had no problem with the website and the order was delivered exactly as required with minimum of delay. Thank you.



Good

Good range of items to replace elements of my irrigation system. Good prices, decent delivery - happy customer.




Garden irrigation

Superb and easy service. All arrived quickly and no hassle.




Good service

I have always had good service from Garden Irrigation Supplies and my latest order is no exception. It arrived in very good time and was complete and exactly what I ordered.



Wall clips

When the company had premises in Leckhampton I got them to them to install my system and have bought parts from them ever since. However, since they moved to Winchcombe and also no longer go to the Malvern Show and other shows, I have had to use Hozelock products as there is not always anybody available at the Winchcombe site when I call in when passing.
My order (wall clips) arrived promptly and were a good price at £5 per 100 clips. My only
criticism would be the cost of postage which at £5.25, is more than the product. However, it made my life easier to order on line.




GARDEN IRRIGATION SUPPLIES

Website was straightforward and easy to use. But it was the quality of service after placing my order that justifies the 5 rating. They phoned me up to query a couple of points and then exceeded my expectations in terms of delivery timescale. Altogether a good experience and I would definitely recommend them to others and use them again myself.




Micro irrigation spray heads

Bought my initial set after seeing the system at Hampton Court.. My previous leaky pipe clogged up or collapsed after two years. This stuff is brilliant. Nozzles become a bit brittle and two or three broke, but spares are still readily available. This recent drought has proved the systems worth.
The website is probably excellent too, but as I knew what i wanted, I just ordered it. Goods came in 4-5 days




replacement assorted fittings

Easy to use website
Fast & efficient delivery



Garden irrigation supplies order

The website is clunky but adequate. The most important thing is that the supplies arrived very promptly which allowed us to fix the issues and restore irrigation to the garden.




Excellent service

Very easy to install and operate - highly recommended.



Watering system & timer

Product works well and no issues.



Connectors for main tube

Have used the connectors before. Very good. They work. Postage is expensive. Assume this is Royal Mail




replacement spray tops

east to use website, quick delivery




Dripper system order

We needed a dripper system for our greenhouse at short notice but were concerned about possible reliability problems over the time we were due to be away. Whilst the website was clear and helpful, i got the advice and reassurance I needed via a very instructive and clear telephone conversation with the GIS helpdesk. The delivery service was excellent and there were no problems with the system while we were away, despite my DIY installation.

Delivery charges
By David Hughes on 26/07/2016System works well and order delivered quickly BUT
charged £5.25 delivery for few extras which came in small jiffy bag and large letter stamp (£0.96p).




Galcon irrigation timer

Everything on the web-site was clear. We made a `phone call which was answered promptly and gave all the information we needed. The device was delivered the next day. It works well.


Good reliable service

Good products delivered promptly. Website ok but not as slick as many and prices a little confusing for some products. e.g spray head says £1.85 on option selection page then £1.75 on left when selected on detail page but £1.85 in "cost" on right of page. When added to cart says £1.75! Not a big deal but confusing.


Postage Costs

For the size of the package the postage charge is much to high.
The ordered part only weighed 2-3 oz. The postage was, as l recall over £5.00.




Satisfied again

Our additional needs were again responded to promptly and efficiently. Our timed irrigation systems have saved us so much time and effort over the years - never having let us down.


Tubing order
By Ken senior on 27/06/2016Received 14mm tubing and is now installed I must say it is more prone to kinking than my original tubing.



irrigation sytem

I`m very well pleased with the service the web is easy to follow and the items was delivered the next day very well satisfied.



Recent purchase

Web site is OK could be easier to find what you need but works and the people are great




Good service

I needed extra drippers etc to extend my fairly ancient irrigation system - all the items were on the website - ordering was easy and delivery prompt . No sooner had I extended the system to damp the parched soil after weeks of dry and the rain started - hasn`t stopped since !




Speedy service

I have used garden Irrigation Supplies before and been very pleased with their speedy service. However, this time they exceeded themselves as my order was placed and received by me 3 days later! WO.W! Wouldn`t hesitate to use them again



Order for watering equipment

Order dealt with promptly. Simple web-site and easy to use.




Fast delivery

I have used garden irrigation on many occasions, we are continually upgrading our watering system.
Prices are reasonable and delivery is fast.
The website makes it easy to find and order parts.




Irrigation Supplies

Overall service excellent.
Prompt delivery.
Website had some out of date items on it.




Irrigation Spares

Very prompt and efficient service




Recent order

Easy to find what I wanted and fast delivery service



Spare parts
By An anonymous customer on 14/03/2016Very quick service and able to order just what you need.



Parts purchased for dripper system

The website was very easy to use,I had no trouble in finding the parts that i required.
I have been using this irrigation system for approximately 8 years and am very satisfied with it.
The p&p is rather more expensive than i would have liked.
But the drippers etc are reasonably priced.
Overall I am a satisfied customer.



pipe and fittings and meter

ordered twice now from this supplier very prompt with order came within 2 days items were of good quality would definitely order from this supplier again

Timer
By Paul Williams on 17/08/2015Ordered a like for like timer to replace my previous one which had stopped working after many good years use. However the timer received was not the same one shown on the website and ordered. I could have bought the supplied timer cheaper from other suppliers. I thought I was ordering a like for like replacement for the timer I had been using - which I had bought years ago from Garden Irrigation Supplies. There was no explanation received as to why a different timer was supplied.




Excellent shop

Friendly, knowledgeable business who were very helpful in offering professional advice. Quick postage. Highly recommended.



window box irrigation system

I found the mini irrigation system easy to install and it saved my window boxes while I was on holiday. Very happy indeed. Allow one dripper per plant which is more than you might think you need....otherwise they can become be a bit parched, poor things. But once you`ve got it set up it works beautifully.



Really useful advice

The excellent advice offered by telephone upon submitting an email enquiry enabled me design a first time installation and buy exactly what I needed with confidence. The order was delivered promptly with everything as requested and all went together easily. The system is now completely installed and working well. The advice is useful if you do not know the products as some parts do not have very full descriptions, but apart from that my only slight grumble is the relatively high delivery cost when ordering just a few very small additional plastic parts.




Garden irrigation system

Fantastic service. Always happy to discuss my needs and ensure I was buying the right system. Highly recommended.



Garden irrigation parts

the Items arrived all as requested in the time scale mentioned , thank you very much a very good service.



Irrigation

Easy to use




Spa watering system

This is a terrific, easy to use system that has made a HUGE difference to our large and flower crammed garden.
Easy to extend it and get the watering comprehensive throughout. The timer has made being away problem free. My advice? Buy it with an easy mind.
Web site easy to use and fast arrival of goods.




Purchase from garden irrigation

Have used products from this company for over 10 years after my initial purchase at the Harrogate flower show. Products have always been of good quality and have worked well in my now quite extensive garden irrigation system. Each time I have ordered online things have arrived on time and have been correct.




Microbore irrigation

Excellent prompt service, the order arrived by the next day`s post. I have used them twice before, without any problems and would continue to use them again.




Advice by email

I needed some help to extend my system, so emailed my request.Help was prompt and clear.
Order was fulfilled equally promptly. I was very impressed with the service.




well done

it`s very well laid out could not be better

Expensive kit
By John on 26/06/2015The kit came quickly and was as described. However, I thought it was very expensive for what it was. I thought about buying more of the 6 mm tubing but I found it at a fraction of the price on a professional irrigations site.




MRS

WE ORIGINALLY DEALT WITH THIS COMPANY SOME TWO YEARS AGO AND AT THE TIME THE SERVICE THEY GAVE WAS EXEMPLARY. WE NEEDED SPARE PARTS THIS YEAR AND THEY WERE SUPPLIED IMMEDIATELY, WITH NO PROBLEMS. I WOULD THOROUGHLY RECOMMEND THIS COMPANY TO ANYONE WHO NEEDED A HIGH GRADE IRRIGATION SYSTEM.




A1 service

I was forced to the internet as all local shops have either stopped selling irrigation systems or only do Hozelock and have no interest. I got what I wanted in good time at reasonable cost.




Irrigation supplies

Excellent service
Please call back

I needed help with regard to the manifold tap attachment & left a message on your answerphone but no one has yet to come back to me. I took a chance & ordered what I thought I needed & my nephew who put your watering system together for me is going to sort it. I realise this is a busy time for you but it would have been nice if someone had had the courtesy to call back. Even to say they couldn`t deal with my query at the time & someone would come back to me at a later stage. This has happened before so I suppose I shouldn`t have expected too much.. The next box says would I use this retailer again, yes I would because I have no choice, having spent nearly £400 over 2/3 years I can`t very well take it all apart & buy a new system from someone else.




Excellent service as always

I have used Garden Irrigation supplies for our watering system in both the front and back garden of our house.
The back garden is fairly long, so i have actually set up two separate systems.
I started off by seeing the company at several of the gardening shows, the staff were always very helpful and explained the various options available. I started with one of the starter kits, and then added further to the system from there.
Its incredibly easy to use, easy to order new parts and accessories and it has really made a massive difference to how i am able to look after, and enjoy my garden.
I couldn`t recommend the product, or this company highly enough.



Long term usage of Spa watering components

I installed an irrigation system using components from Garden Irrigation Supplies (or their predecessors in Cheltenham) at least twelve years ago and have been very satisfied with their quality and performance over that period. It has enabled us to maintain our small garden without problems of lack of watering whilst we have been away from home for various reasons.
We have appreciated this facility very much.


Incomplete Order Received

I placed my order on DATE 10/05/2015 12:47:57
Order Number GI101439
The order arrived on time, however it did not include the two END PIPE SEAL I purchased.
This is not a big issue, but I had to buy the end pipes seal.
Regards,
Pablo




Very good service

Website very easy to use, goods arrived promptly and were well packaged




SERVICE AND QUALITY

PRODUCT DELIVERED ON TIME AND THE QUALITY IS UP TO THEIR NORMAL HIGH STANDARD. EASY TO FOLLOW WEBSITE



Excellent products!

An excellent range of products, we have been using this company for many years now.
The website is easy to navigate and search.
Fast delivery.
Good prices, although the postage/packaging price can seem rather expensive when ordering a small number of items.




Irrigation material

My order was swiftly despatched, all present and correct, including further items that I had requested by e-mail as I had forgotten these in my order. Despite my offer, no further charge was made for these additions, now that`s service!!




Garden Irrigation Supplies
By Rob Slack on 03/05/2015Very prompt service. High quality products I have been using to water garden tubs whilst away for several weeks for about 5 years.



GI101360

Satisfied with the service
A little unclear with fittings and pipe sizes - pipes quoted outside dia but fittings relate to inside diameter.
I shall contact technical support in future




Great products

Have been using their products for some 8 years now, especially the micro sprays as they are very easy to fit and maintain. Great company and always very helpful when I have had to contact them by phone or email. Deliveries are usually very quick.
The website is easy to navigate, however as I use them fairly regularly It would be nice to be able to log on and not enter in my details each time I order which is somewhat tedious. It would also be handy to able to view my past and current orders and their progress on the website.




Spa Irrigation system micro piping

Used the Spa irrigation system for my window boxes and balcony tubs and am absolutely delighted with the outcome. There was a danger of the scaffolding on the building coming down early so I was rather worried it might not arrive in time but was worrying unnecessarily. It all came promptly, really well packed and was easy to set up and use. I`m now extending it by adding more pots.... Can`t wait to go away in the summer now so I can use the timer!

Garden Irrigation Supplies

The website is adequate although not as user friendly as some. I had difficulty getting back to the product pages after adding items to my basket.
However, I am still (22nd March) waiting for two online orders dated 1st and 13th March. I have called twice with no response despite leaving voice mail. Customers receive no information about despatch or the carrier.
This lack of information is damaging to confidence.
Helpful customer service!!?
By kate on 13/01/2015Ordered a starter kit and some extras for a gift (around £100) and emailed to check on delivery etc and was told that for the £10 I paid:
As soon as we receive your order and payment we can action it straight away. Depending on the items they will be deliver either by post or by next day delivery. So you will receive it early part of next week.
Many Thanks
Marie
IT TOOK 3 WEEKS missing the gift deadline. I emailed, called and left many messages but after the initial response (above) heard NOTHING.
POOR SERVICE INDEED
Purchased two hose`s
By Joy Adams. 07785 267625 on 11/09/2014I have left two messages on the numbers that are given on the website I have also completed 3 online customer request section. The answer phone message from the landline states that due to high demand it may be a long wait for them to call me back ??? .I left a message.
We purchased two hose`s the first one was great we loved it then for some reason it started to leak !!! after 6 weeks . Because we were so happy with it I ordered another one for my Mother however I ordered the wrong length . Therefore I need to send both hose`s back back wanted to discussed with the company where I send them back to ???
PLEASE HELP !!!!!!! I did state that if I didn`t have a reply I would contact the Trading Standards and then I received your e-mail
.




Easy watering

Great product, flexible design, works well.
Feedback
By An anonymous customer on 03/09/2014Placed order.
Nothing arrived.
Phoned. Told to send e-mail
Sent e-mail
e-mail said they were on holiday for two weeks.
Nothing on web site
Lucky I was not in a hurry




Irrigation system for planters

I have nothing but praise for the staff at Garden Irrigation Supplies. I met the group at Chelsea Flower show and they went through the advantages of their irrigation system, and so I contacted them again later. I got through while the Boss was on a shopping trip and even then he spent 10 minutes going over things again!! The help I have had from has been excellent and now the system is in place it is doing just what we needed. Thank you so much for your help



Good service

The order was dealt with promptly, and the goods were on execellent quality




Garden irrigation

Excellent service
A long wait.
By John Bowyer on 15/08/2014I placed an order on 24-07-2014 and it still hasn`t arrived by 15th August. I`m very disappointed by this poor service as previous orders have arrived promptly. I`ve sent an email to enquire about the delivery date but no response as yet. It`s very annoying that you can`t speak directly to somebody on the phone to chase up orders.




Additional drippers

Ordered additional drippers, stakes and pipe - everything arrived within two days of the order. I will use the company again.


Communication

Recent communications has been poor despite numerous calls and emails. I presumed the company was busy, on holiday or just experiencing "growing pains" ?
As responses were not happening I went elsewhere - shame !
Before the recent few months of no answers, the service was excellent and very good at helping out requirements. Good delivery.
Hope they get customer priorities sorted out. Humans prefer to talk to other humans !



Garden irrigation

I have used garden irrigation supplies for some years and it has worked well. Recently extended the system so also most the while garden is covered, I found website easy to navigate and delivery times for ordered products was very good




Irrigation

Very fast delivery!



Recent order

I`ve placed several orders over a period of years and always found the service to be helpful, prompt & efficient. There`s a very good range of stock and the website is easy to use. The postage costs were high on this occasion for a small order of spare drippers & valves.




sprinkler irrigation system

Very quick delivery of order, Easy to install. saves hours of work once installed and with the timer you can go on holiday and not return to a parched garden. NB plan your system carefully prior to installation,
Not seen or Heard..
By Jenny Pitman on 24/07/2014We have used these product in the past & have found them to be very well made ..HOWEVER ..since placing my order several weeks ago we haven`t had a response .I have tried telephoning ,you cant leave a message ..I have e.mailed & still haven`t received a reply ..It is such a shame this company seems to have lost its customer care values ..
Would I use this retailer again .Not unless I saw them at an event & could take away the purchase away with me ..I would like either my order to be completed & to recieve it or my money back .I`m not sure how we are going to achieve that as the company in my experiance is uncontactable ..I hope they can get back on track as the product deserves better..Jenny Pitman OBE
Reply from retailer :
Dear Jenny,
Hope you are well!! I am so sorry but we for some reason had not received your order requirements through our normal system. I have checked in our backup system and will be sending this out today. This is a very unusual situation. Our sincere apologies.




Drippers

Can`t fault there products, I set up a watering system some years ago and it is still going strong. I find there web site easy to follow and also the ordering. Keep up the good work



Irrigation starter pack

I ordered the irrigation starter pack based on information I had read on the website. It was a present for my husband andI don`t actually know much about irrigation systems. When the package first arrived I was quite disappointed, as it was just an unlabelled box filled with the equipment required - it didn`t look anything like the product/box advertised on the website. My concern was that there weren`t many instructions included as to how to set the system up. That said, my husband is really pleased with it and got it up and working very quickly. I have seen it in action and it`s really excellent, so we are overall very pleased with it. Thank you very much.
phone contact
By An anonymous customer on 13/07/2014when trying to make contact by phone - unable to speak to any one - the last option states leave a phone no and we will get back to you - then a message this option not available, so I am never going to speak to anyone re a problem
W N EVANS
Reply from retailer :
Dear Mr W N Evans
Our ans machine message has various options on it at the moment due to show season. The second option is asking customers to email us with telephone numbers requesting a call back.(email: info@garden-irrigation.co.uk) We have placed all these options on so that we can get back to our customers even when we are away from the office.
Sorry for any inconvenience.




The hose that changed my life

I ordered a very lightweight and easily stored hose, Excel, which is so easy to use that now enjoy watering every night. No more aching back! I ordered it one evening, emailed in the morning to ask how long it would take, got a very friendly reply and it was delivered the next morning. Very efficient.




Excellent company to business with

We have bought from this company at trade shows as well as on line. Very knowledgeable and helpful customer service coupled with some great products at very competitive prices.
Would certainly recommend this company to anyone looking for garden irrigation.


Garden Irrigation

We first came across GIS at the Harrogate Flower Show and was impressed with the system and purchased a starter pack, Each year we have added to our system and now just could not imagine the garden without it. We also greatly appreciated being able to speak directly with a real person on the telephone when we needed help with the system but now since the creation of the website
all direct contact by telephone has ceased which is a big negative for the customer.
Concerning the website. If you know exactly what you want and simply place a straightforward order this website is easy to navigate but may take those not familiar with on line purchasing a whir to get used to. Items ordered arrive quickly and in good order.




Garden Spray System

The web site was excellent and the speed of delivery very rapid, which I was grateful for as I had left it very late before holiday to install.
Installation was easy and speedy and functioned perfectly on first attempt. The instructions were excellent,too. We had to cross 2 paths, by the way but buried the hose under the grass.
The installation is set up down one side of a big garden and there was plenty of hose. We now feel confident enough to cross the lawn and plug that side of the garden into the system.
Terrific system -- what more can I say?


Irrigation Components

I found it difficult to contact a human being to discuss my requirements. However, when I did fathom out what I might need (from the web site parts list) the items arrived very quickly.
It would be nice to see some design options, which could be printed out, on the web as I may well extend the irrigation outside the greenhouse at some time in the future.




Garden irrigation supplies

Easy to order from website, good prices, quick delivery from stock, very happy customer




Good online experience

Very easy to switch between products. Clear and easy website with all the information I required




Fast Reliable

Have used them for spares for years. Always very fast and reliable




Irrigation system parts.

Items ordered arrived very quickly and all correct. Website can be a bit confusing to start with. I wanted additional parts to extend an existing system but the only item that looked correct was a complete kit of parts. However once I clicked on this it also showed individual parts available to order. I was pleased that the items are still available as it is some years ago when I bought the original kit.



Very Useful Supplies and helpful supplier
By Allan Webber on 03/06/2014I first came across GIS and their micro-bore garden irrigation system at the Chelsea Flower Show two years ago. I purchased some basic kit at the time after having a good demonstration (and talk) about how easy it was to use and how it could be used to irrigate a small, mainly patio garden.
That year I set up my kit and used it quite successfully. Last year I purchased via e mail kit to extend my system. Delivery was very prompt.
This year I got more kit so I now have the system set up for both front and back. This order was dealt with efficiently and promptly. In fact it came so quick that I was not ready to use it.
All in all good kit and good suppliers.
Good product, recent customer service failure

Hi, we have bought a huge amount of products from this company, often from their stands at Chelsea and Hampton. We have installed their system in several of our customers` gardens.
I think the whole system is excellent and the quality of all the parts is usually good.
I have been let down on my latest order in that two of the tap manifolds I ordered recently have proved faulty. I have sent an e mail to the company but they have failed to reply.
Reply from retailer :
Dear Claire,
Sorry that you feel the service you have received is unsatisfactory. Your post was placed on Friday night and was only received by ourselves Yesterday(Tuesday)as last weekend was a bank holiday and we were unloading vehicles from Chelsea Flower Show over the holiday. Your request for replacement products has been sent to you and our terms does state please allow up to 10 days delivery although this is done normal done before. Many Thanks.




First time order

Ordered a number of micro valves, website was easy to navigate, postage was a little excessive so I ordered more than needed (future proof) as that reduced the cost per item. I don`t remember getting an e-mail saying the items had been dispatched but they turned up ok and in only a day or two. Will use this retailer again.




Web order

Excellent, fast service.




Good & efficient
By An anonymous customer on 21/04/2014Had the system before & builders damaged it - I only needed a few parts to get it working again - good & efficient.




Good, personal service

I`ve used Garden Irrigation Supplies for many years and have always found that they`ve given a good personal service. Products are reasonably priced and always arrive when required. They are currently repairing my 10 years old Spa controller which is appreciated.




Check valve purchase

Superb service. Will use this site again.




Quick service

Comprehensive web site and speedy service. Excellent quality products.




Upright cold frame

Excellent product, very sturdy, good value compared to others on the market at similar prices. Website easy to use. Excellent delivery service too. Would definitely recommend this product and company

order GI100944

Once having placed the order on-line and paid for the goods I had a great deal of difficulty in following the matter up with the company . There were no replies to my two phone messages and to my e-mail and eventually the goods were received one week after placing my order.



excellent service

Very prompt service, the order was complete despite there being any number of tiny components and I have already set up the system and it is working well. I have used their components for several years and have always been satisfied.




Great Company

Have used them for some years now and supplies have always been dispatched quickly. The sprays are of great quality and last for years. I have had one faulty item which is most unusual and this was replaced by them with no problems and in double quick time. Would thoroughly recommend them.




excellent, speedy service

we have used Garden Irrigation Supplies products for nearly ten years and find them to be excellent. Their website is easy to navigate and the products we recently ordered came very quickly.



garden irrigation system

Great advice on the design of the system and promptly delivered ..with a range of good quality good value products for garden irrigation .




Very professional
By An anonymous customer on 09/09/2013I have used Garden Irrigation Supplies now for many years, I have always found them to be very helpful and very prompt. Thank you for your years of service.




Irrigaton system

I m[placed an Order at Hampton Court. All the ordered material arrived as promised and was simple to install. I placed a subsequent order to extend the system. After a slight hicup over delivery this arrived and awaits final fitting.
very happy with the service and the system
Not happy
By Edwin on 30/08/2013I`m still waiting for the part I have order.
Reply from retailer :
We are very sorry that you have not received you order, but unfortunately wen emailed yourself to contact us as there was a problem shipping this item to America. To date we have received no communication. Please contact us so we can sort this out.




Great Company

I have used Garden Irrigation Supplies now for the past 8 years or so and have always found them of great help and their prices are very competative. They have updated their website and it is now easy to order online and they deliver promptly.




Excellent service

I purchased a number of kits at the Hampton Court flower show and was impressed with the help and advice given. I then found I needed more parts to complete the system these were ordered online and were received within days. I had a problem on the very hot days with the microbore tube softening and slipping of the connectors and drippers cured this with small cable ties. Apart from that excellent product very pleased.




Mini irrigation parts
By Nroland green on 27/08/2013Helpful advise phone answered quickly,parts delivered next day




Garden Sprinklers

I was unable to find what I wanted at the Tatton Garden Show but went on line and found these guys who could fulfil my requirements exactly and did so very promptly and professionally. I will definitely use them again.



Microbore supplies

Website factual and easy to navigate, very prompt service



Updating irrigation sysyem

Easy to use website, explains the products clearly so even a novice like me could work out what they needed. Products arrived on time & fitted the system that had been installed in the garden 10 years ago and it all works well
Many thanks
Louise




Fast service

terrific personal service.




Great Company

All very clear, helpful and efficient. Thank you.


Recent Order

I recently ordered some spare parts for my watering system. The ordering process was very straightforward and the website easy to use. My order was processed very quickly but, unusually, a couple of items were omitted from the delivery. I left a note to this effect on the Contact Section of the website and the missing parts were posted to me immediately. I was impressed with the speed of response and would definitely use Garden Irrigation Supplies again.



Adding items

Simple to see what I needed and buy.



Garden Irrigation Supplies

Second order in as meany weeks - quick, accurate delivery. Not easy to get hold of on the phone, but they do call back if required. Perhaps fixed £9.99 for delivery could be lower for small orders? Very helpful.
Reply from retailer :
Thank you for your comments, Postage is £5.25 for smaller items, however each item purchased is weighed and at checkout the appropriate postage is added.




micro-irrigation suppies

I ordered a number of drip-watering components, by phone. They arrived by return post, and were reasonably priced. So no complaints at all.




Garden Irrigation Supplies

Excellent service and very good products. No problems with this supplier.




Order

A very good firm whom we have dealt with for years, service and web site is excellent.



Micro bore

Excellent telephone response to difficulty with website, satisfactory delivery of order




Spot on

Very pleased with the service quick delivery & website very good



order

please with speed order dealt with and recieved




Order

The ordering was excellent, and delivery was before expected, so good service all round, thanks.
One comment I would make is that the e-mail service with queries/questions is not so prompt, I am afraid.
I appreciate the work involved though with manning an e-mail service, so understand, but would like an answer to my e-mail as soon as possible, as it is quite important, please.




Fit and Forget irrigation

The quality of some of the micro irrigation bits and bobs is variable. If you want your system to perform all Summer without blocking up or leaking then get quality bits from a reputable source.
These parts were high quality and supplied quickly.



Watering supplies

Excellent service




Order GI100581

More than satisfied with product and service from the supplier




Efficient

Have used these products for years, and have found them excellent quality. Received order very quickly, will use again and have recommended to friends.




Excellent products
By An anonymous customer on 20/02/2013Excellent products, very high quality and sturdy.
Do Not use This Company
By R Crabtree on 27/12/2012Do not use this company. They are either grossly inefficient or havecsed trading. I made an internet order on 3 Dec and the funds were charged to my credit card. Since then the goods have not arrived and I have been unable to contact them by telephone or email. This is fraud. Even if the goods eventually arrive I would never use this company again




Excellent Service

Have used the website twice to buy additional items to the starter sets bought at the New Forest Show. The website is easy to trawl to find the items required. Altogether an easy transaction to complete with prompt delivery. Would recommend them and will use again if necessary.



HIIGHLT RECCOMENDED

I specifically asked for these items quickly and received them very quickly. Garden Irrigation have always tried to be helpful and i reccomend them to anyone looking for a watering system.




v knowledgeable

Great company, Marie was very generous with her advice; she steered me in the right direction. I am delighted with my drip system.




Good service

Quick and very efficient...have used for many years now and would not use anyone else


Reliable, great product, good prices

I found these chaps at Hampton Court and bought 2 boxes of their starter packs. This latest order was to add to that and because everything was in stock it arrived the next day - perfect.




Garden Irrigation Supplies, drippers and stops

We have always had excellent service from Garden Irrigation Supplies and this order has proved no exception, with very quick delivery and accurate completion of order.




Highly recommended

It is not often that I come across a supplier that I feel able to whole-heartedly recommend to others. GIS is one of those rare exceptions. The product does exactly what GIS claims it does. On-line ordered items are dispatched speedily. And even if the customer makes a mistake (as I did) the response back is `No problem, we`ll sort it for you`.



always prompt service

I have been using Garden Irrigation Supplies for a number of years now (not that I have to put in an offer that often since their garden irrigation bits and bobs seem to a good long life).




EXCELLENT

I surfed the internet for this service and can honestly say this Company won hands down.
They know their product, are endlessly patient and helpful; Marie is an excellent `front man` and Brian, her father, certainly knows his stuff! USE THEM!!




Succesfull Irrigation

I have been using the irrigation system for 2 years and I collected it from their premises as I live local. I found the service and the help superb and would recommend anyone to use their products. If I require anymore of their products it will be nice to go back and receive the friendly service and a good quality product. I am over the moon !!




Product Knowledge

Just like to say its great to find a company that is actually knowledgeable about their products and give helpful advice. All the staff are very helpful and its great to receive some old fashion service. Thank you to everyone, I will certainly be using you again!




splitter

I have had several dealings with GIS and all of them have been a pleasure. They are unfailingly helpful, always friendly (especially Marie, who is outstanding) and do exactly what they say they will. Use them. They`re brilliant!